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Detached Garage Extension Case Study - Gosforth

Trustworthy company with outstanding customer service.

We had an orangery built at the back of our garage. The experience we had from the start to finish was OUTSTANDING! Starting with the gentleman who came home to show us the projects, Ian. Very professional, knowledgable and kind. Communication is a key in these kind of projects in addition to commitment. Demonstrated to be absolutely professional and very caring. Damon was our contact person who was dealing with our protect. I cannot thank him enough for his excellent way of dealing with us. Everything that was promised was done as agreed. All the staff from the office to the on-site were so kind and all working together as a team to finish the project to a high standard. People who worked onsite were very kind, consistent in timing with regard to starting and finishing every day. They always cleaned the area before leaving at the end of their working day. Absolutely outstanding service. The owner of this company should be really proud of his team. Not to mention, the staff in the office. Michelle who was very good in listing to our queries, and actually getting back to us every time we called her to update us about our queries. Thank you Michelle for your excellent communication with us during the whole project. Anthony as well in the office, very kind and professional. Thank you Anthony for your outstanding customer service.
In our opinion, a company shows to be professional when sometimes (minor) issues arises and the company happily deals with it with no delay or hassle. Only then the professionalism speaks for it self. We had just little mistakes with door handles that were the wrong colour, straight away, they ordered new ones, came and changed it without any hassle or delay. The reason why we mentioned this is to show to other people that mistakes can always happen (we are all human beings) but the question is how the company deals with it. So this is not a negative comment but rather a positive when something happens, how the company deals with it.Overall outstanding. The results were amazing and everyone who came and saw the orangery loved it. Thank you Damon for keep checking with us till the last thing was finished. You are truly amazing!We strongly recommend anyone who is looking to build an orangery, to stop looking further and go ahead with Alpine Extensions & Tyneside Home Improvements. Najat & Ahmed

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Quality Assured

With over 35+ Years experience, we know how to hand pick the most premium grade materials to ensure they offer industry-leading quality.