Terms of Service

These Terms of Service set out the basis on which you may use the Alpine Extensions website and the terms that apply when you request information, a design consultation, a quotation or any of our design-and-build services.

They are written in plain English so that the relationship between us is clear from the outset. Nothing in these terms is intended to reduce your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable UK legislation.

By browsing our website, submitting an enquiry, booking a consultation or instructing us to carry out work, you confirm that you accept these Terms of Service and agree to be bound by them.

If you do not agree with any part of these terms, please do not use our website or request our services. We recommend printing or saving a copy for your records.

We are a family-run design-and-build practice specialising in luxury kitchen extensions, orangeries, single-storey extensions and conservatory replacements across the North East of England.

• Registered name: James Ellis Equities T/A Alpine Extensions
• Registered address: C11, Marquis Court, Kingsway South, Team Valley, Gateshead, Tyne & Wear, NE11 0RU
• Company number: 08149768
• VAT number: 372938364
• Email: info@alpineextensions.com
• Telephone: 0800 433 2699

You may use our website for lawful purposes only, and in a way that does not infringe the rights of others or restrict their use and enjoyment of it.

• Do not misuse the site by knowingly introducing viruses, malware or other harmful material.
• Do not attempt to gain unauthorised access to our website, servers or any connected database.
• Do not copy, reproduce, scrape or republish our content without our written permission.
• Do not submit false, misleading or fraudulent information through our enquiry forms.

We may suspend or withdraw access to the website at any time, including for maintenance or where we reasonably believe these terms have been breached.

We take care to keep the information on our website accurate and up to date. Project photographs, renders, visualisations and case studies are illustrative examples of our work and do not form part of any contract.

Specifications, materials, finishes and indicative prices may change without notice. The written quotation and contract documents we issue for your project always take precedence over anything published on the website.

Any figure given before a full survey is an estimate for guidance only. A formal fixed-price quotation is issued in writing once we have surveyed your property and agreed the scope of work.

• Written quotations remain valid for the period stated on the document (typically 30 days).
• Quotations are based on the scope, drawings and specification agreed at the time of issue.
• Prices may be revised where the scope changes, or where hidden conditions are uncovered that could not reasonably have been identified during survey (for example drainage, asbestos or unstable ground).
• Any revision will be explained and agreed with you in writing before the additional work proceeds.

Design consultations and site surveys are offered free of charge and without obligation. Booking a consultation does not create a contract for building works.

We ask that you provide safe access to the property and, where you are not the sole owner, confirm that you have the authority of all owners to proceed. Please let us know as early as possible if you need to rearrange an appointment.

Our free 4D virtual design is provided to help you visualise your project before you commit. It is a design visualisation, not a construction drawing or a guarantee of planning approval.

• Renders and walkthroughs are indicative; final finishes and light conditions may vary.
• A reasonable number of revisions is included; extensive redesign beyond the agreed brief may be chargeable, and we will always tell you before any charge applies. Cost of VR design is £1000 inc VAT but deducted from total cost of order.
• Technical drawings, structural calculations and construction details are produced once your project proceeds to contract.

Where your project requires them, we prepare, submit and manage planning applications and Building Regulations approvals on your behalf, and include structural calculations within your fixed price.

Decisions rest entirely with the local planning authority and approved building control body. We cannot guarantee approval, determination timescales, or the outcome of any appeal. Statutory fees payable to third parties are your responsibility unless expressly included in your quotation.

You remain responsible for disclosing restrictive covenants, leasehold conditions, listed status, conservation area designation and any Party Wall matters affecting the property.

A binding contract is formed only when you sign our written project agreement and we confirm acceptance. That agreement, together with the accompanying drawings, specification and payment schedule, sets out the full scope of the works.

Where these Terms of Service and your signed project agreement differ, the signed project agreement takes precedence for that project.

To allow us to deliver your project safely and on programme, you agree to:

• Provide safe, reasonable and uninterrupted access to the property during agreed working hours.
• Supply accurate information about the property, including known defects, services and previous alterations.
• Obtain the consent of any co-owner, landlord, freeholder or mortgage provider where required.
• Clear the working area of furniture, valuables, vehicles and personal belongings before works begin.
• Make available reasonable use of water and electricity on site.
• Respond promptly to requests for decisions, selections or approvals that affect the programme.
• Keep children and pets away from the working area at all times.

Payment terms, stage payments and deposit amounts are set out in your project agreement and payment schedule.

• A deposit is normally required to secure your start date and cover initial design, approvals and materials procurement.
• Stage payments become due on completion of the milestones described in your payment schedule.
• Invoices are payable within the period stated on the invoice.
• We may charge statutory interest on overdue sums in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or suspend works until payment is received.
• Title in materials passes to you on payment; risk in completed works passes on practical completion.

If you wish to change the design, specification or materials once works have started, we will confirm the cost and any programme implications in writing as a variation before proceeding.

Variations are only binding once agreed by both parties. Unforeseen conditions discovered on site are handled in the same way, so you always know the cost before work continues.

Where a contract is agreed off-premises or at a distance, you have the right to cancel within 14 days of entering into it under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without giving a reason.

• To cancel, tell us in writing by email or post within the 14-day period; you may use the cancellation form supplied with your agreement.
• If you asked us to begin work during the cancellation period, you may be charged a proportionate amount for the services provided up to the point of cancellation.
• Bespoke or made-to-measure items already manufactured to your specification may not be cancellable once production has begun.
• Cancellation after the statutory period is governed by the cancellation provisions of your project agreement, which may include reasonable costs already incurred.

Programme dates are estimates given in good faith. We are not liable for delays caused by events beyond our reasonable control, including adverse weather, material shortages, supplier failure, statutory authority delays, utility providers, industrial action or events of force majeure.

Where such a delay occurs we will notify you promptly, keep you updated and agree a revised programme with you.

Our workmanship is covered by a written guarantee for the period stated in your project agreement — normally 10 years on structural workmanship.

• Manufacturer warranties on products such as glazing, roof systems, appliances and finishes are passed to you and administered under the manufacturer's own terms.
• Guarantees exclude fair wear and tear, accidental or wilful damage, misuse, neglect, lack of routine maintenance, and alterations carried out by others.
• Guarantees are conditional on the contract sum having been paid in full.
• Your statutory rights under the Consumer Rights Act 2015 are unaffected.

All designs, drawings, 4D visualisations, specifications and technical documents we produce remain our intellectual property unless expressly assigned to you in writing. Where a project does not proceed with us, you may not use, copy or pass our designs to another contractor without our written consent and, where applicable, payment of a design fee.

All content on this website — including text, photography, renders, logos, branding and layout — is owned by or licensed to us and protected by copyright and trade mark law. You may view and print pages for your own personal, non-commercial use. Any other reproduction, distribution or commercial use requires our prior written permission.

Our website may link to third-party sites such as review platforms, suppliers or planning portals. These links are provided for convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss arising from your use of them.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited.

• Website content is provided for general information and does not constitute professional advice on which you should rely.
• We are not liable for indirect or consequential loss, loss of profit, loss of opportunity or loss of data.
• Where we are liable for a project, our total liability is limited to the contract value of that project, save where the law provides otherwise.
• We maintain public liability and, where applicable, professional indemnity insurance; details are available on request.

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Our Privacy Policy explains what we collect, why we collect it, how long we keep it and the rights available to you. It forms part of these Terms of Service.

Our website uses cookies to make the site work, to remember your preferences and to understand how our pages perform. Strictly necessary cookies are always active; analytics and advertising cookies are used only with your consent, which you can change at any time through our cookie banner or your browser settings. Full detail is set out in our Privacy Policy.

We want every client to be delighted with their project. If something falls short, please tell us early so we can put it right.

• Raise your concern with your project manager, or email info@alpineextensions.com with the details.
• We will acknowledge your complaint within 5 working days.
• We will investigate and provide a full written response within 28 days, or explain why more time is needed.
• If you remain dissatisfied, you may refer the matter to an alternative dispute resolution provider or to the relevant trade body where applicable.

These Terms of Service, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. Both parties agree to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any statutory rights you may have as a consumer.

We may update these Terms of Service from time to time to reflect changes in our services, our practices or the law. The version published on this page at the time you use the website or enter into a contract is the version that applies. Please check back periodically; the "Last updated" date above shows when this page was last revised.

If you have any questions about these Terms of Service, please contact us using the details below.

• Company: James Ellis Equities T/A Alpine Extensions
• Address: C11, Marquis Court, Kingsway South, Team Valley, Gateshead, Tyne & Wear, NE11 0RU
• Company number: 08149768
• VAT number: 372938364
• Email: info@alpineextensions.com
• Telephone: 0800 433 2699